FREQUENTLY ASKED QUESTIONS

We charge a restocking fee if you purchase products without answering questions about the patient’s diagnosis or condition.

Why? We believe it is essential to match the correct health product to the diagnosed medical condition. Failure to do so results in loss of healing time due to time consuming and costly product return cycles.

By starting with our HOME PAGE and entering information about Diagnosis, Areas of Use, Age, Height and Weight we can filter out products that will not work for the diagnosed medical condition. Our 35% restocking fee will not apply if you take the time to answer these questions.

It is a rare day when we are not asked by someone who didn’t buy from us why their recently purchased home medical equipment is not working or doesn’t fit or is too confusing to set-up. etc. Inevitably the equipment was supplied at the lowest price and delivered in most rapid fashion by the “Second-largest-river-in-the-world” company or a big supplier who has emulated that company’s very effective strategy.

The problem is the job to be done by home medical equipment is vital to the patient’s comfort and healthy recovery. Busy doctors and nurses, despite good intentions, are often vague about the many nuances that pertain home health equipment. So while it is great that you’re tasked with buying a compression stocking. But did you know there are dozens of variables that go into the decision around what products match the condition?

Our experience is extensive and we highly recommend our customers take the time to answer key questions about the patient’s condition so we increase the chances of matching the right product(s) to the diagnosis.

Diagnosis

Area of Use

Patient Age Range

Height Range

Weight Range

Other answers